Enterprise AI adoption just surged — but most leaders aren't ready for what's next.
New research shows 78% of organizations now use AI in at least one business function, up from 55% just last year. But the catch: most leaders are still unprepared for the rise of Agentic AI — autonomous agents that don't just support tasks. They own outcomes.
The playbook
Salesforce just released a 48-page research-backed playbook to help companies lead — not lag — in this transformation. Grab it here.
Key findings
- Workers using AI daily are 64% more productive
- 81% report higher job satisfaction
- 92% of AI-enabled service teams report cost reductions
- Organizations can unlock human potential and boost customer loyalty in the same motion
What's inside
- A 7-step deployment framework — the operational sequence
- Worksheets to operationalize AI — not just frameworks
- Real-world enterprise case studies — the wins and the failure modes
Thanks to Alex Banks for the excellent breakdown.
Who should read this
If you're building for RevOps, IT, CX, or transformation, this is your moment. The window between "early adopter" and "playing catch-up" is closing in months, not years. Use the playbook as your roadmap — the patterns in it have been validated across real deployments.