AI isn't just a technological disruption. It's an emotional one. And the smartest thing leaders can do right now is acknowledge the fear instead of papering over it.
In a must-read piece, Dr. Michelle Penelope King Chartered FCIPD breaks down the psychology behind AI anxiety — and how it's quietly paralyzing teams. Not because of the tech. Because of the uncertainty.
What the article gets right
- Why even Gen Z is scared of AI — and what they actually want from their leaders
- How to shift an org from "AI might replace me" to "AI can amplify me"
- Why curiosity, not confidence, is the operating mindset for the new workplace
- The three mindset shifts that reduce fear and rebuild trust
Why this is a RevOps and CX problem, not just an HR one
If you're rolling out an AI agent to your sales team or your support floor, the change-management work is the deployment. Skip the emotional layer and the launch becomes a list of well-trained agents nobody actually uses.
Whether you lead people, product, or platforms — read this before rolling out your next AI tool. The cost of skipping it shows up six months in, when adoption stalls and no one can explain why.